Just the FAQs

How do I activate myDVR Manager so I can schedule recordings online?

To activate, click here. Activation requires Comcast Digital Cable with DVR service, Comcast High-Speed Internet and a Comcast.net email address/password. Forgot yours?

Why did Comcast upgrade my Guide?

We periodically perform these upgrades as a courtesy to keep improving your entertainment experience. Whenever the Guide is updated we add new features, make old features work a little better, and improve the performance and response time.

Will all of my set-top boxes receive this upgrade?

Yes, all Comcast set-top boxes in applicable markets are being upgraded over the next several weeks.

I am seeing "TBA" instead of actual program names in my Guide — why did this happen and what should I do?

When the On-Screen Program Guide is updated, all of the program data (titles, descriptions and schedules) needs a little bit of time to reload. It's kind of like rebooting a computer.
This "TBA" in the Guide is normal and throughout the day you will notice program names begin to fill in. The best thing to do is just let the Guide data populate. We do NOT recommend unplugging your box, as this will start the loading process over again. We do apologize for any inconvenience.

My favorite show is on tonight, and my Guide still says "To Be Announced" instead of the program name on that channel—how can I make sure that it records?

You can use your DVR to set up a Manual Recording. It's a rare case that your Guide data doesnt load in time, but if you find that you need to schedule the recording before the program information reappears:

1. Press Menu on your remote once and select DVR from the Quick Menu
2. Select Set a Recording, then Create a Manual Recording
3. Choose the time and channel that you would like to record, then select Confirm

I am not seeing my Scheduled Recordings—should I reset them?

Your Scheduled Recordings are linked to the Guide data. So, for example, if you have a recording scheduled for "Law & Order," until that channel stops showing "To Be Announced" and instead shows "Law & Order" in the Guide at the appropriate night and time, your Scheduled Recording of that episode will not appear. Once the Guide data finishes loading, your Scheduled Recordings will reappear. Check your Scheduled Recordings again, after your Guide data has completely loaded, to confirm that they have reappeared.

I don't see any of my saved DVR Recordings under "My Recordings". How do I get them back?

Your DVR recordings should reappear as soon as the Guide finishes repopulating itself with program information. Your recordings are still there on your DVR; your DVR is just “looking” for the name of the program to display, which it will find when the data is uploaded.

What happened to the button that used to send me to On Demand from the flip bar?

This link is no longer available; it was removed to make room for other features. We found through research that most customers use the On Demand button on the remote or directly tune to On Demand—these methods still work.